Here you will get all informations about shipping, handling and return.
Shipping to the USA and Canada is free of charge.
Shipments are delivered Monday through Saturday by DHL/USPS Priority Mail respectively DHL/Canada Post Priority Mail and will arrive to your home within 10-14 business days.
We gladly ship to all States of the USA and Canada.
Shipping to other locations on demand.
DELIVERY TIMESWhile we aim to ensure quick and smooth delivery. Normally we ship within 3 to 4 working days after payment is booked on our bank account.
Delivery time depends on the delivery method. Typically, orders are shiped by DHL/USPS Priority Mail respectively DHL/Canada Post Priority Mail and will be delivered to your home within 10-14 business days. You will get informations on leading times always with your order confirmation.
As the parcel has to pass Customs and Border Protection, delays of some view days might occur.
As soon as the parcel is on its way, you will get a tracking number by e-mail, being able to watch the delivery status online. Should there be delays, because of holiday season or other circumstances, you will be informed immediately.
If you want faster shipment, we can send the item by Express mail. Please ask for the extra costs by e-mail at email@example.com .
RETURNIf you are dissatisfied with any of our products, you may return the item for a full refund. You may return an item within 15 days from purchase, if the product is returned unused (free of pet hair or scratches). Please send us an announcement within 15 days of receipt by e-mail to firstname.lastname@example.org. The buyer does shipping and pays the freight to return the product. All products returned must be in new condition with no evidence of use, specifically cat hair or scratches. Custom made items cannot be returned or exchanged.
We administer return credits within 36 hours after the product is received in our return center.